Booking Terms & Conditions

Thank you for your recent booking with VIVA Skin Clinics. Please take a few moments to read our terms and conditions carefully prior to your treatment. If you have any questions please don’t hesitate to get in touch.

  • All patients must be 21 and over. In some cases you may be able to have treatment if you are over 18-21 and there is a clear medical reason for treatment.
  • A video consultation is required for all new clients.
  • All consultations and appointments require a deposit of £50 to secure- this amount will be deducted from treatment cost, rolled over to your next booking or refunded following consultation is you choose not to proceed.
  • If you need to cancel or reschedule you must do so with at least 48 hours’ notice to retain your deposit.
  • Payments can be made with all major debit and credit cards.
  • We ask that clients arrive on time for their appointments to allow the full amount of time required for treatment. If you are more than 10 minutes late, we reserve the right to cancel your appointment and another deposit will be required to secure a new booking.
  •  In the event that you are dissatisfied with treatment you must attend a review appointment to discuss this with your practitioner. We do not offer refunds on any treatments.
  • All patients must wait a period of 2 weeks after treatment before having a review or top-up. This is to allow residual swelling and bruising to subside and to allow results to take full effect. Any top up treatments must be booked 2-4 weeks after your initial treatment.
  • Our practitioners will take photographs pre and post-treatment for your clinical record. These images are kept private and are for record keeping purposed only and in line with legislation.
  • We do not offer refunds on any products purchased. However, if you change your mind about a product and let us know within 14 days of purchase, we would be happy to exchange this for another product. This does not apply to products which have been used or opened.
  • Children are welcome in our clinics however we regret that our staff members are unable to supervise children during treatments. We therefore ask that you do not bring children along to appointments unless they can be supervised by another adult.

Our Newsletter

Subscribe for the latest news and offers