Booking Terms & Conditions

Thank you for your recent booking with VIVA Skin Clinics. Please take a few moments to read our terms and conditions carefully prior to your treatment. If you have any questions please don’t hesitate to get in touch:


For Obagi Skincare Consultation services:

 *All patients must be 18 years or older.

*A video consultation must be scheduled to order any Obagi products.

*All video consultations require a non-refundable upfront payment of £50 to secure. This amount will be put towards the cost of any products purchased.

*Minimum payment is £50.

*We reserve the right not to issue our Obagi products if we do not feel it is in the best interests of a client. A VIVA doctor will decide this during consultation.

*Payment is required in full to secure your appointment with a doctor.

*Payments can be made via all major debit and credit cards.

*In order to provide the best possible service to all our patients, we ask that you are on time for your video consultation.

*If you do need to cancel or reschedule your booking please do so with a minimum of 48hrs notice or a new payment of £50 will need to be made.


For Medical Consultation services:

Our services include medical consultations and electronic prescriptions.

* All patients must be 18 years or older.

* Payment is required in full to secure your appointment with a doctor.

* Payments can be made via all major debit and credit cards.

* All appointment bookings are non-refundable.

* In order to provide the best possible service to all our patients, we ask that you are on time for you video consultation.


Other services:

*Our doctors reserve the right to refuse treatment to any patient for any reason.

*All patients must be 21 years or older. In some cases you may be able to have treatment if you are over the age of 18 if there is clear aesthetic indication that treatment will improve psychological well being.

*All clients must wait a period of two weeks after treatment to be reviewed or receive a top-up. This is to allow all swelling to subside and product to settle in. (Please note: if you have any concerns about a treatment, you are able to contact VIVA at any time.)

*Any free non-surgical rhinoplasty top-up must be booked within 2-4 weeks after initial treatment. Any treatment booked after this time will be charged at our usual rate.

*All payments must be made in full at the clinic on the day of treatment.

*Our doctors will photograph you pre and post treatment for your clinical record. These images are kept private and are for record keeping purposes only, in line with legislation.

*The doctor may wish to share the before and after images through our media channels. If this happens, you will always be asked for consent prior. A Media Release consent form will be given to you in clinic, which will detail the full agreement. You can decline this if you wish to.

*In the event that you are dissatisfied with your treatment you must attend a review appointment to discuss this with one of our doctors in person.

Cancellations and Deposits

*A deposit of £50 is required for all appointments and this must be paid over the phone via a secure Stripe payment. Appointments cannot be held without the payment of deposit under any circumstance.

*Deposits are redeemable against treatment cost.

*Provided you attend your scheduled appointment, if you do not wish to go ahead with treatment following your consultation, your deposit will be refunded.

* Over the phone bookings must be paid at the time of booking.

* Any client booking online can expect to receive a phone call to take a deposit. Failure to answer or call back within 24 hours to make the payment will result in the loss of any reservation.

*If you wish to cancel your appointment you must do this at least 48 hours in advance (excluding weekends and bank holidays). If you cancel any later than this or fail to attend your appointment you will lose your deposit. If you wish to reschedule 48 hours prior to your appointment your £50 deposit will be kept on file and carried over to secure your new appointment. If you reschedule any later than the 48hr notice period you will lose your deposit and a new deposit of £50 will be required to make another appointment.

*When you attend your appointment in clinic, and wish to make a future booking, a £50 payment will be required to secure your next appointment. Any recall appointment or future appointment will not be confirmed without a deposit at the time of booking.

Refund Policy

Please note that we do not offer refunds on any treatment or product purchases. However, if you change your mind about your product purchase within 14 days, we are happy to exchange it for another product. This policy does not apply to products which have been used or opened.

Child Supervision Policy

Children are welcome into our clinics however we regret that our staff members are unable to supervise children during treatments for both health and safety and insurance purposes. Please could we politely ask that you do not bring your children along to your appointment with us unless they are supervised by another adult. Children will not be allowed into treatment rooms for health and safety reasons. We apologise for any inconvenience caused.