FAQ: Dermal Fillers

What do dermal fillers do?

Injectable treatment used to add/restore volume, add lift, smooth fine lines and wrinkles and refresh/brighten the complexion.

What areas can you treat with dermal fillers?

Lips, nose, cheeks, temples, chin, jawline, tear troughs, nasolabial folds, 3D Face Refresh, non-surgical facelift, symmetry correction,nose to mouth lines, lip lines and smokers lines.

How long does dermal fillers last?

Lips, nose and tear troughs: 6-9 months

Cheeks, temples, nasolabial folds, Non-Surgical Facelift, symmetry correction, hand rejuvenation, heel lift: 9-12 months

Jawline and chin: 12-15 months

How much are dermal fillers?

Dr. Rupert: £425 per  ml 

VIVA Associate: £375 

NON-SURGICAL RHINOPLASTY from £400

Products used

We use products from the Teoxane range, RHA range that is FDA approved with the longest lasting results on the market.

How much will my dermal filler  treatment cost?

This varies depending on how many mls are needed to achieve your aesthetic goals. We offer free consultations and during the consultation all costs are clearly outlined before any treatment is agreed.

Do dermal fillers hurt?

Some discomfort is to be expected but we minimize this as much as possible by using anesthetic cream before every treatment. There is also a local anesthetic contained within the products we use. 

Will there be bruising?

You might experience some bruising, swelling and redness after treatment. This should go down over the following few days but we always allow 2 weeks to allow this to fully subside.

I have an event, when should I have treatment?

Treatment should ideally be one month or a bit longer before a big event such as a wedding. 

How many sessions will I need of dermal fillers?

This will be assessed during consultation but generally you can expect an initial 1-2 sessions and then maintenance sessions every 6 month.

What is the aftercare for dermal fillers?

It is important to try not to massage or scratch the area post-treatment.

In the 24-hour period after you visit the clinic, we advise against alcohol consumption, wearing make-up on the treated area and contact with direct sunlight.

Please also avoid heat-related environments such as saunas, steam rooms and jacuzzis for 48 hours following your appointment.

Avoid strenuous exercise for 48 hours.

Facial massages should be avoided for a 2 week period.

What is Profhilo?

Profhilo is an anti-aging injectable moisturizer with the highest concentration of Hyaluronic Acid on the market. We inject just under the skin and the complexion will be left hydrated with improved skin laxity. The treatment will also help treat fine lines and wrinkles. 

Where is Profhilo used?

Face, neck, hands

How long does Profhilo last?

 Around 6 months.

How much is a Profhilo treatment?

 2 sessions for £600.

Does Profhilo  hurt? Some discomfort is to be expected but we minimize this as much as possible by using anesthetic cream before every treatment.

Will there be bruising with Profhilo? You might experience some bruising, swelling and redness after treatment. This should go down over the following few days but we always allow 2 weeks to allow this to fully subside.

When will I see my Profhilo results? It takes around 2 months to fully take effect because we need to allow time for the hyaluronic acid to do its work and for collagen production to be boosted.

How many injections will I need of Profhilo? Multiple injections will be required. When we treat the face we will use 5 injection points on each side. 

I have an event, when should I have Profhilo? Two months + for maximum results. 

How many sessions will of Prohilo will I  need? When it comes to Profhilo injections, two initial sessions are needed and these will be spaced around 4 weeks apart. Maintenance sessions will then be needed every 6 months to maintain results. 

How much product is used for profhilo per treatment? 2ml of product will be used per session.

What is the aftercare for profhilo?

It is important to try not to massage or scratch the area post-treatment.

In the 24-hour period after you visit the clinic, we advise against alcohol consumption, strenuous exercise, wearing make-up on the treated area and contact with direct sunlight.

Please also avoid heat-related environments such as saunas, steam rooms and jacuzzis for 48 hours following your appointment.

Facial massages should be avoided for a 2 week period.

Do I need to pay a deposit?

No, we only require a valid credit card on file. 

Can you hold my appointment and I will call back to make payment?

We unfortunately can’t hold appointments but I would be happy to send you an email with a link to book online if this is more convenient.

Do I need a consultation?

A consultation is required before going ahead with any treatment. If you wish to book with Dr. Rupert, we will need to schedule an initial virtual consultation. If you wish to book with a nurse practitioner we can arrange a virtual or face to face consultation.

Can I have treatment the same day as my consultation?

If you choose to schedule a face to face consultation with a nurse practitioner you are welcome to go ahead with treatment in the same session if both you and your practitioner are happy to proceed. This is at the discretion of your injector and will be decided once your treatment plan is put together. 

How old do you need to be for treatment?

You must be 21 years or older to have treatment at VIVA. In some circumstances patients who are 18-20 can have treatment but there must be a significant medical or psychological reason for this. This will be at the discretion of the practitioner so please only book in for a virtual and write in notes the age of patient. I tend to avoid booking anything for lip filler.

Is there parking nearby?

Yes there is street parking in the area and we are close to local train stations. Please refer to our business page to get more information.

How do I book a free consultation?

All of our treatments include a free consultation for every patient and every appointment. There is no need to book an additional consultation as we include this in your treatment time. It is free and already added to each and every appointment. Please select the service you would like or are interested in and our team will handle the rest.

How do I book an appointment?

You can book by calling our team at 02037332199 or by clicking the book now button at the top of the right hand corner on desktop and on mobile by clicking the calendar icon. We offer easy online booking at all locations. We do require a card on file to verify identity as well as hold the booking. 

Where are you located?

We have several locations in the UK, you can find our address, contact details and services we provide at each location by visiting our locations tab in the  main menu.

I need to reschedule my appointment- how do I do that?

Simple. Give us a call at 02037332199 and we can reschedule your appointment. We dont cancel or reschedule appointments via our social media. Please be aware of our cancellation policy.

What is your cancellation policy?

You have up to 3 days or 72 hours before your appointment to reschedule or cancel your appointment. After the 3 days your card will be charged a £75 late notice fee for the booking.

When were you founded?

VIVA was founded in 2012 in Chelsea by Doctor Rupert Crithley. We are medical led skin clinic that only employs nurses, dentist or doctors to perform our injectable treatments. We are insured and medically trained to treat to the highest standards.

I have a complaint, who do I contact?

We are sorry to hear that, please contact us at 02037332199 so we can speak with you.

What are your hours?

We are open Tuesday- Friday 10am-19:00 and Saturdays 10:00-16:00.

What payment methods are available?

We are cardless so therefore we do not accept cash payments. Cards we accept are mastercard, Visa and American Express.

Do you have payment plans?

Yes we do offer payment plans with our third party finance partner Payl8er. For more information on our payment plans and how to sign up, please call us at 02037332199 for an application.

What is a Anti-Wrinkle Injections?

Anti-Wrinkle Injections works by blocking nerve signals to muscles and in turn relaxing fine lines or wrinkles or relaxing muscles for advanced medical used such as treating a ‘gummy smile’, easing teeth grinding and addressing excessive sweating.

What areas can be treated with Anti-wrinkle injections?

How long does Tox last?

Generally 3-4 months is normal. Some patients might find that results last up to 6 months. 

Cost for Anti- wrinkle Injections

What products do you use for Anti-wrinkle injections? We use  B@tox at VIVA.

Does Anti- Wrinkle injections hurt? Some discomfort is to be expected but we minimise this as much as possible by using anaesthetic cream before every treatment. 

Will there be bruising from Anti- Wrinkle injections? You might experience some bruising, swelling and redness after treatment. This should go down over the following few days but we always allow 2 weeks to allow this to fully subside.

When will I see my anti-wrinkle results? Results aren’t instant- it takes 2 weeks for Anti- Wrinkle injections results to fully develop.

Do I get a free top up with Anti- Wrinkle injections? If after 2 weeks you feel a top up is required you are welcome to book back in for a review and if a top up is required this will be included in the cost of treatment. This needs to be within 2-4 weeks after the initial procedure.

I have an event, when should I have Anti- Wrinkle injections? Treatment should ideally be one month or a bit longer before a big event such as a wedding. 

How many Anti- Wrinkle injectionstreatments will I need? 1 initial session then maintenance sessions every 4-6 months.

Aftercare for Anti- Wrinkle injections:

It is important to try not to massage or scratch the area post-treatment.

In the 24-hour period after you visit the clinic, we advise against alcohol consumption, wearing make-up on the treated area and contact with direct sunlight.

Please also avoid heat-related environments such as saunas, steam rooms and jacuzzis for 48 hours following your appointment.

Avoid flying for 48 hours after treatment.

Avoid strenuous exercise for 48 hours.

Facial massages should be avoided for a 2 week period.

Laser hair removal FAQ:

Q: What is laser hair removal?

A: Laser hair removal is a cosmetic procedure that uses laser technology to target and remove unwanted hair from various parts of the body. The laser emits concentrated light energy, which is absorbed by the pigment in the hair follicles, damaging them and inhibiting future hair growth.

Q: How does laser hair removal work?

A: During the procedure, a laser device emits a concentrated beam of light that is absorbed by the pigment (melanin) in the hair follicles. This light energy is converted into heat, which damages the follicles and prevents or delays future hair growth in the treated area.

Q: Is laser hair removal permanent?

A: Laser hair removal can lead to long-lasting hair reduction, but it’s not always considered permanent. Multiple sessions are usually required to target all hair follicles in different growth cycles. The results can vary depending on factors like hair color, skin type, and hormonal influences.

Q: Is laser hair removal safe?

A: When performed by a trained professional, laser hair removal is generally safe. However, there may be some potential side effects, such as temporary redness, swelling, or skin irritation in the treated area. It’s important to follow pre- and post-treatment care instructions to minimize risks.

Q: Which areas of the body can be treated with laser hair removal?

A: Laser hair removal can be used on various body areas, including the face, neck, arms, underarms, chest, back, bikini line, and legs. It’s essential to consult with a professional to determine if laser hair removal is suitable for the specific area you wish to treat.

Q: Does laser hair removal work for all hair colors and skin types?

A: Laser hair removal is generally most effective for people with light skin and dark hair because the laser targets the pigment in the hair follicles. However, advancements in technology have made it possible to treat a wider range of skin tones and hair colors. It’s best to consult with a professional to assess your eligibility.

Q: Is laser hair removal painful?

A: Laser hair removal may cause some discomfort or a mild stinging sensation during the procedure. However, most people tolerate it well. The sensation can vary depending on individual pain tolerance, the treated area, and the laser system used. Topical numbing creams can be applied to minimize any potential discomfort.

Q: How many laser hair removal sessions are needed?

A: The number of sessions required for optimal results can vary depending on factors like hair type, color, and the area being treated. Typically, multiple sessions spaced several weeks apart are necessary to target hair follicles in different growth cycles. On average, 6-8 sessions may be recommended.

Q: Are there any pre-treatment preparations required?

A: Prior to your laser hair removal session, you may be advised to avoid sun exposure, tanning beds, waxing, and plucking for a few weeks. Shaving the treatment area a day or two before the session is usually recommended to ensure the laser targets the hair follicles effectively.

Q: Are there any post-treatment care instructions to follow?

A: After laser hair removal, you may experience some temporary redness, swelling, or skin sensitivity. It’s important to protect the treated area from sun exposure, avoid hot baths or showers, and refrain from using harsh skincare products or exfoliants for a few days. Your provider will provide specific instructions based on your situation.

Is laser hair removal permanent?

No. Laser hair removal can lead to long-term hair reduction, but it’s not always considered permanent. The procedure targets and damages the hair follicles, which inhibits or delays future hair growth. However, some follicles may only be damaged and not completely destroyed, allowing for the possibility of hair regrowth over time. The effectiveness of laser hair removal can vary depending on factors such as hair color, skin type, hormonal influences, and individual response to treatment.

How much is laser hair removal?

We have all of our laser prices on our website under pricing on the main menu.

Do I need a patch test? If so how much is it?

Yes we require a patch test at VIVA, the cost is £50 which goes toward the cost of your treatment. 

Can I go out in the sun after laser?

After laser hair removal, it’s generally recommended to avoid direct sun exposure for a period of time. The treated skin may be more sensitive and prone to sunburn. Sun exposure can also increase the risk of complications such as hyperpigmentation or changes in skin color. We advise wearing SPF factor 50 and avoiding tanning beds as well as sun exposure to the treated area. At VIVA we only use ND YAG and ALEXANDRITE for laser, we do not use IPL which can cause more sensitivity to sun post treatment.

Hydrafacial FAQ:

Q: What is a HydraFacial?

A: A HydraFacial is a non-invasive facial treatment that combines cleansing, exfoliation, extraction, hydration, and antioxidant infusion. It uses a specialized device that delivers a series of serums and gentle suction to cleanse and rejuvenate the skin.

Q: What skin concerns does HydraFacial address?

A: HydraFacial is designed to address a wide range of skin concerns, including uneven skin tone, dullness, congested pores, fine lines, wrinkles, acne, hyperpigmentation, and dehydration. It can be customized to target specific concerns based on your skin type and needs.

Q: Is HydraFacial suitable for all skin types?

A: Yes, HydraFacial is suitable for all skin types, including sensitive skin. The treatment can be tailored to address the unique concerns and sensitivities of different skin types. Your skincare professional will adjust the serums and suction levels accordingly.

Q: Is HydraFacial painful?

A: No, HydraFacial is generally a gentle and comfortable treatment. Most people find it relaxing and soothing. The suction and serums used during the procedure are designed to be gentle on the skin, minimizing any discomfort.

Q: How long does a HydraFacial treatment take?

A: The duration of a HydraFacial treatment can vary depending on the specific steps involved and any additional treatments or add-ons chosen. On average, a standard HydraFacial session takes about 30 to 60 minutes.

Q: Are there any side effects or downtime associated with HydraFacial?

A: HydraFacial is a non-invasive treatment with minimal side effects and no downtime. Some people may experience slight redness or temporary skin sensitivity immediately after the procedure, but this typically subsides quickly. You can resume your regular activities immediately after a HydraFacial session.

Q: How many HydraFacial sessions are needed to see results?

A: Visible results can often be seen after a single HydraFacial treatment, as it provides immediate hydration and a refreshed appearance. However, for optimal and longer-lasting results, a series of treatments is typically recommended. The number of sessions may vary depending on your skin condition and desired outcome.

 Q.Can I wear makeup after a HydraFacial?

A: It’s generally recommended to avoid applying makeup immediately after a HydraFacial to allow the skin to fully absorb the benefits of the treatment. However, you can usually resume wearing makeup within a few hours after the session if desired.

Q. How long do the results of HydraFacial last?

A: The duration of HydraFacial results can vary depending on individual factors such as skin type, lifestyle, and skincare routine. Typically, results can last for several weeks, and regular maintenance sessions every 4-6 weeks are often recommended to sustain the benefits.

Q:Can HydraFacial be combined with other treatments?

A: Yes, HydraFacial can be combined with other treatments to address specific concerns or enhance results. Common combinations include chemical peels, dermal fillers, or laser treatments. Your skincare professional can guide you on the best combination based on your goals and skin condition. We recommend waiting two weeks before or after a Hydrafacial for Botox or Dermal filler treatment.